Frequently Asked Questions

Location

Contact

Give us a call at 403-802-0230

General Manager: Management@Twistedelement.club
Chef/ Kitchen Manager: Kitchen@Twistedelement.club
Assistant Manager & Communications Coordinator: Eric@TwistedElement.club

Dress Code

COVID19 Dress Code:
All patrons must wear a face mask upon entry. No exceptions.
This mask may be removed once you are seated at your table.
If for any reason you require to leave your seat, you must put your mask back on.

We at Twisted Element encourage our patrons to fully express themselves.
For this reason we do not have a dress code.
However, it is recommended that patrons dress with comfort and safety in mind.
For safety reasons, footwear must be worn at all times.

Coat Check

At this time we are not offering coat check services.
When we are permitted to re-open as a nightclub we will bring this service back.

Due to safety reasons of both your belongings and the patrons of our venue, coat check is mandatory for all larger coats/items.
For the low price of $3 per item, we will hang onto your precious items in coat check for up to six weeks. After six weeks, we donate all unclaimed items to local charities/shelters.
Should your coat be left unattended in our venue, our staff will bring it to coat check. You may be required to pay the $3 charge to retrieve your items.
You may claim your item, with your coat check stub anytime during our hours of business.

Cover Charge

We are not charging a cover charge for regular nights at this time.
However, for some drag shows there may be a cover charge where all proceeds go to the performers. #SupportLocalDrag
This cover charge will be added directly to your tables bill at the end.

Required ID

Following requirements from AGLC, we require that all patrons whom appear under the age of 25 present at least one form of valid identification.

Valid primary identification must:

• have a photo;
• have a name;
• be government issued;
• include date of birth;
• not be expired;
• have a unique identifier number; and.
• be an original (not a copy).

A secondary piece of ID may be requested for confirmation of your identity.

Transportation

Public Transit

Twisted Element is conveniently located 3 blocks from the 8th street and 7th street C-Train stations, and is has plenty of other Calgary Transit options located nearby.

Taxi

There are typically taxis waiting outside of our main entrance.
However, our staff would be happy to call a taxi for you if there are none available at the front doors.

Parking

Twisted Element does not have a designated parking lot.

There is limited free street parking along 11th avenue, however,
your vehicle must be gone by 8 a.m. on weekdays.

There are also plenty of paid parking options provided by Indigo on both the east and west side of the building.

Lost & Found

Did you lose something during your visit with us?
Our lost and found can be reached by
Phone: 403-802-0230
Email: Eric@TwistedElement.club

Accessibility

Twisted Element aims to eventually be a fully accessible venue. Unfortunately we are currently located in a heritage building that does not have the structure or space that allows for wheelchair ramps.

First Aid

Should you or your party require first aid during your visit, all of our staff are First Aids and naloxone trained. Please find the nearest staff member for assistance.

Payment options

We accept all debit and credit payment options.

Should you required cash upon your visit, there are three cash machines conveniently located throughout our venue.

Guest list & Reservations

At this time we do not offer guest lists or reservations for our drag shows.
There is limited seating capacity, and standing is currently not permitted under current COVID-19 restrictions. For this reason we suggest planning to arrive early for any of our shows.

Some shows may have an advanced ticket purchase option.
Purchasing tickets for these shows will guarantee you a reserved table.

Washrooms

Unfortunately, we are required to label our washrooms with binary-gender signs due to City of Calgary bylaws. However, we encourage all of our patrons to use the washrooms that they feel most comfortable in. Patrons are required to respect this policy and the right of choice for other patrons around them. Should you or your party encounter any issues of harassment, please inform our staff so that we can deal with the offending party immediately.