Frequently Asked Questions

Location

Contact

Give us a call at 403-802-0230

General Manager: Management@Twistedelement.club
Chef/ Kitchen Manager: Kitchen@Twistedelement.club
Assistant Manager & Communications Coordinator: Eric@TwistedElement.club

Dress Code

We at Twisted Element encourage our patrons to fully express themselves.
For this reason we do not have a dress code.
However, it is recommended that patrons dress with comfort and safety in mind.
For safety reasons, footwear must be worn at all times.

Coat Check

Due to safety reasons of both your belongings and the patrons of our venue,
coat check is mandatory for all larger coats/items.

For the low price of $3 per item, we will hang onto your precious items in coat check for up to six weeks.
After six weeks, we donate all unclaimed items to local charities/shelters.
Hold on to your coat check tag, as you will be unable to retrieve it during peak business hours without.
If you lost your tag, you will be instructed to come back for your items at a slower time.
We are not responsible for any lost or stolen items.

Should your coat be left unattended in our venue, our staff will bring it to coat check.
You may be required to pay the $3 charge to retrieve your items.

Cover Charge

Cover charge may change due to special events.
Tickets may be sold in advance for some special events/shows.

Required ID

Following requirements from AGLC, we require that all patrons whom appear under the age of 25 present at least one form of valid identification.

Valid primary identification must:

• have a photo;
• have a name;
• be government issued;
• include date of birth;
• not be expired;
• have a unique identifier number; and.
• be an original (not a copy).

A secondary piece of ID may be requested for confirmation of your identity.

Transportation

Public Transit

Twisted Element is conveniently located 3 blocks from the 8th street and 7th street C-Train stations, and is has plenty of other Calgary Transit options located nearby.

Taxi

There are typically taxis waiting outside of our main entrance.
However, our staff would be happy to call a taxi for you if there are none available at the front doors.

Parking

Twisted Element does not have a designated parking lot.

There is limited free street parking along 11th avenue, however,
your vehicle must be gone by 8 a.m. on weekdays.

There are also plenty of paid parking options provided by Indigo on both the east and west side of the building.

Lost & Found

Did you lose something during your visit with us?
Our lost and found can be reached by
Phone: 403-802-0230
Email: Eric@TwistedElement.club

Accessibility

Twisted Element aims to eventually be a fully accessible venue. Unfortunately we are currently located in a heritage building that does not have the structure or space that allows for wheelchair ramps.

First Aid

Should you or your party require first aid during your visit, all of our staff are First Aid and naloxone trained.
Please find the nearest staff member for assistance.

Payment options

We accept all debit and credit payment options during restaurant hours.
However, in order to ensure quick service for all of our patrons, all bar stations will be CASH ONLY during nightclub hours.

Should you required cash upon your visit, there are three cash machines conveniently located throughout our venue.

Guest list & Reservations

Sorry, we do not offer reservations or guest list.

Some special shows or events may have an advanced ticket purchase option that includes
no-line, no cover, and a reserved seat.

Washrooms

Both of our all-gender washrooms are located downstairs.
We have a strict zero harassment policy in place.
Should you or your party encounter any issues of harassment,
please inform our staff so that we can deal with the offending party immediately.
Should you notice that the washrooms may need some service or cleaning, please let one of our staff members know.